Shipping policy
Shipping Policy
At Resona Wave, we are pleased to offer reliable shipping so customers can enjoy our sound healing instruments with confidence.
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.
Please note that some larger or fragile items may require additional handling time to ensure they are properly packaged and protected during transit.
United States Shipping
We offer free standard shipping within the United States on all orders. Delivery typically takes 3–7 business days after shipment, depending on your location.
International Shipping
We ship to most countries worldwide. International delivery typically takes 7–15 business days after shipment, depending on the destination and customs processing.
Shipping fees for international orders will be calculated and displayed at checkout before payment is completed.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.
Shipping Delays
Delivery times are estimates and may be affected by factors beyond our control, including carrier delays, customs inspections, weather conditions, or high order volumes.
Incorrect Address
Please ensure your shipping address is entered correctly at checkout. Resona Wave is not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
If your package is marked as delivered but not received, please contact us at info@resonawave.com. We will assist you in resolving the issue with the carrier.
Contact
If you have any questions regarding shipping, please contact us at info@resonawave.com.
We are committed to providing a transparent and reliable shipping experience.